1 What should you do in case you notice an incident?
1.1 Immediately inform your Line Manager. A call to explain the incident is highly recommended. If your Line Manager is not available please call immediately the HR Department.
1.2 Ensure to follow any instructions provided by your Line Manager, the HR Department, the CEO or his Executive Assistant, the COO, or the Head of the IT Department. Make sure you do not follow any instructions provided by colleagues not named above, because even if in good faith, this could pose you at risk. Instruction might be in a form of a verbal or written (e-mail, SMS) communication.
2.1 Business Continuity Plan (BCP)
Strategy protocols designed to ensure the business can continue operating during a disruptive event.
2.2 Disaster Recovery Plan (DRP)
It specifically provides the information to recover the processes in case of incident, in order for the BCP to be put into action. It pertains to restoring lost data, infrastructure failure or other technological components.
2.3 Succession Plan
It describes how the business continues to function in the event of the unexpected permanent loss of named key persons due to resignation, serious long-term illness/injury or death.
2.4 Emergency Management Team (ETM)
The EMT commands the resources needed to manage an emergency situation and to recover the FISG’s operations.
2.5 What is an Incident (disruptive event)?
Any occurrence which can affect the business operations of the company through denial of access to premises or systems, categorised as follows:
• Fire, Explosion
• Power outage
• IT Failure (e.g. Cyber attack, Systems failure)
• Natural Disasters (e.g. Flood, Storm)
• Civil Disturbance
• Terrorist threat (e.g. Bomb attack or threat)
• Medical incident
• Any incident where the evacuation procedures are invoked by the Emergency Services.